Field Notes (1/4) on Why Data-Driven Organizations Miss the Truth
Interesting! Was thinking on the Stall Point book, describing that before a company experienced red numbers and stall, they would see all time high black numbers, probably because the bad customers would leave first! https://www.amazon.com/Stall-Points-Companies-Growing-Yours-Doesnt/dp/0300136870
Interesting! Was thinking on the Stall Point book, describing that before a company experienced red numbers and stall, they would see all time high black numbers, probably because the bad customers would leave first! https://www.amazon.com/Stall-Points-Companies-Growing-Yours-Doesnt/dp/0300136870